Data We Collect During Your Account Activity
When you create an account, we collect the contact and identity details you provide — name, mobile number, and the wallet identifier you use for bKash, Nagad, or Rocket transactions. This lets us verify your account, process deposits, and match withdrawal requests to the correct wallet.
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We also collect device and session data: the type of mobile browser you use, your IP address at login, and the timestamps of account activity. That session data is used to detect unusual access and keep your account secure. Payment records — amounts, wallet references, and
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transaction timestamps — are retained as required to satisfy our financial record-keeping obligations. We do not store your bKash PIN, Nagad PIN, or Rocket PIN at any point; those credentials stay on your device and are processed entirely by the respective wallet provider. If you contact
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our Bangladesh support team, the contents of that conversation are stored so we can follow up accurately. We use this data only for the purposes stated here: account operation, payment processing, security monitoring, and compliance. We do not sell your personal data to third-party marketing companies.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.